UK DELIVERIES

We charge shipping and courier in addition to the price of the products. We provide a reputable ‘White Glove’ delivery service on all our bespoke and made-to-order items. They will use sufficient packaging material to keep your order as safe as possible while in transit. Still, we cannot be held responsible for any loss or damage once we hand your order over to the relevant courier company or the person collecting it. We calculate courier costs according to the size and weight of each product, as well as the destination. We will dispatch your order within three to five working days after product manufacturing is completed. Please include your address and all necessary details for smooth delivery. Alternatively, you can collect it from our London showroom.

INTERNATIONAL DELIVERIES

We also deliver outside the UK using a reputable trusted partner. We calculate shipping costs according to the size and weight of each product, as well as the shipping destination. We will dispatch your order within three to five working days after product manufacturing is completed. Please note that you will be responsible for any tracking, duties and customs charges that are incurred in your destination country. Where applicable, either a tracking number or flight details will be provided at the point of dispatch along with an estimated day of arrival. You will be responsible for checking the contact details supplied by the courier is correct. Shipping rates exclude import duties, taxes or any sums due to government departments such as quarantine inspection fees or customs examination fees (they also exclude unpacking, assembly and removal of packing debris). Sister will not be liable for any customs or import duties or for breach of these terms and costs on return shipments. Neither will Sister be held liable for incorrect shipping & contact details. Please note: transit times may vary and fluctuations in delivery times are outside our control but we will always strive to give you accurate shipping times and keep you updated if estimates change.

DAMAGE AND LIABILITY DURING DELIVERY

Unless otherwise specified in writing by Sister, third party deliveries are not insured against total loss. Should the client wish to take out insurance against total loss, the client will be able to obtain insurance through the delivery company and quote at an additional amount. In the event of minor damage during transit or delivery, the client is required to follow the steps below:

- Photograph damage to the protective wrapping (before removing or discarding the wrapping.

- Photograph damage to the Goods.

- Email Sister all necessary information and photographs within 24 hours of receiving the delivery.

In the event of not following the above steps, Sister will not be held liable for any damages.